Privacy Policy

Privacy Policy - SmartLeads CRM & Call Tracker

Privacy Policy

Application: SmartLeads CRM & Call Tracker (com.smartlead.crm.sales.leadtracker)
Effective Date: September 3, 2026

This Privacy Policy explains how SmartLeads CRM & Call Tracker ("we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile application. We are committed to protecting your personal information and your right to privacy.

Privacy-First Architecture: SmartLeads CRM & Call Tracker operates primarily as an on-device local CRM. Your lead data, customer notes, call logs, task lists, and pipeline records remain stored securely on your local device unless you explicitly export or share them.

1. Information We Collect and How We Use It

A. Device Permissions & Core Features

To provide you with CRM and sales tracking services, the app requests the following device permissions:

  • Phone State & Call Logs (READ_PHONE_STATE, READ_CALL_LOG): Used solely to detect incoming/outgoing calls and present after-call quick log dialogs, helping you effortlessly record leads, follow-ups, and notes. This data is processed locally on your device.
  • Contacts (READ_CONTACTS): Used only when you choose to import existing contacts into your sales pipeline or match incoming callers with your saved leads.
  • Storage & Files (READ/WRITE_EXTERNAL_STORAGE): Required to import leads from Excel/CSV files and export your reports, invoices, or backup files locally.
  • Camera (CAMERA): Used when you utilize the business card scanner (OCR) or attach photos/documents to a lead record. Business card text is recognized on-device using Google ML Kit.
  • Notifications & Alarms (POST_NOTIFICATIONS, SCHEDULE_EXACT_ALARM): Used to deliver timely reminders for scheduled follow-ups, meetings, and call reminders.

B. Automatically Collected Data & Advertising

We and our third-party advertising and analytics partners may automatically collect certain diagnostic and device data when you access or interact with the app, including:

  • Device identifiers such as Android Advertising ID (AAID).
  • Device model, manufacturer, operating system version, and system language.
  • App performance data, crash logs, and diagnostic information.
  • Ad interaction data (such as impressions, clicks, and conversion data).

2. Third-Party Services & Google Advertising

We integrate third-party SDKs and service providers to enhance functionality and display advertisements. These third-party services have their own independent privacy policies:

  • Google AdMob / Google Mobile Ads: We use or may use Google AdMob to display advertisements within the app. AdMob may collect and process device identifiers, cookies, and usage statistics to deliver personalized or non-personalized advertisements based on your location, device settings, and consent preferences.
    Learn more: Google Ad Policies & Privacy
  • Google Play Services: Provides core Android infrastructure, security checks, and in-app review/update mechanisms.
    Learn more: Google Privacy Policy
  • Google ML Kit: Enables on-device business card scanning and text recognition. Processing happens locally on your device without transmitting image data to external servers.

3. How We Use Your Information

We use the collected information strictly for:

  • Providing, maintaining, and improving the app's features and core functionality.
  • Facilitating after-call lead logging, follow-up scheduling, and contact management.
  • Serving contextual, non-personalized, or personalized ads in compliance with applicable laws.
  • Monitoring app stability, debugging crashes, and optimizing user experience.
  • Complying with legal obligations and Google Play Developer policies.

4. Data Storage, Security & Retention

Your business records, customer leads, and call notes are stored locally in your device's secured application sandbox (using encrypted Room Database storage). We do not upload, sell, or rent your proprietary business leads to external central servers.

You have full control over your data: you can edit, export, or delete any lead record at any time. Uninstalling the application or clearing app data will permanently remove all locally stored records.

5. Your Privacy Rights & Ad Choices (GDPR / CCPA)

Depending on your region, you may have rights regarding your personal information:

  • Opting Out of Personalized Advertising: You can reset or opt-out of personalized ads on your Android device by going to Settings > Google > Ads > Reset Advertising ID or Delete Advertising ID.
  • Consent Management: Where applicable (such as in the EEA and UK), users will be presented with a consent dialog allowing you to customize your ad tracking preferences.
  • Right to Access & Deletion: You can access, export, or delete your CRM records directly inside the app settings.

6. Children's Privacy (COPPA Compliance)

SmartLeads CRM & Call Tracker is a professional sales and CRM tool intended for business professionals and adults. We do not knowingly collect personal information from children under 13 (or under 16 in the European Union). If we become aware that personal information has been collected from a child without parental consent, we will take immediate steps to delete such data.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Any modifications will be posted on this page with an updated "Effective Date". We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

SmartLeads Support Team

Email: sakariyatwinkle123@gmail.com

App: SmartLeads CRM & Call Tracker

© 2026 SmartLeads CRM & Call Tracker. All rights reserved.

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